Shipping & Returns
Shipping
Please allow 2-4 business days (Monday - Friday) for orders to be processed before they ship. Once your order has been shipped, we ask for 3-8 business days for delivery for US based orders. For International orders allow up to 10-12 days. Please note, packages are subject to carrier delays.
Please note: We DO NOT ship and/or deliver on weekends and some orders will require a signature. All orders received after 3:00 PM on Friday will be shipped the following Monday. *We DO NOT ship to PO Boxes.
Please be advised that due to Covid-19 carriers are still experiencing delays. Accordingly, shipping times may take longer than expected and is outside of our control.
Return Policy
We currently do not issue returns so it's very important that you follow our size guide or email us with any questions before you purchase to ensure you have a perfect fitting bikini.
However we do accept exchanges by issuing you a store credit for the value of your swimwear (minus original shipping charges) if the following is met:
- Unworn items must be returned within 14 days of delivery date
- Unworn items must have all tags attached and hygienic liners
- Unworn items must be returned in original packaging
True Tone Swim is not liable for any loss or damage to parcels that have been confirmed as successfully delivered by the postal network. Please ensure there is a safe location for the parcel to be left in the event that no one is home at time of delivery.We do not cover return labels for international orders.
If you have any other questions regarding a return, exchange or refund, please reach out to us so we can best assist you! info@truetoneswim for further inquiries.
